7 Day Refund Policy
At Fireskyresale.com, we want to ensure that you are 100% happy with your purchase. All items ship same or next day for free using USPS mail services. Expect shipping times from 2-21 days, follow your tracking number for updated information.
If your item doesn’t fit, you may return it for a refund. Please know that return shipping is paid by the buyer, not the seller.
Our policy offers a full refund within 7 days of your delivery date (according to USPS tracking) after purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Fireskyresale.com and our payment process submit the refund once item has been returned in the same condition it was received and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Requesting a Refund
To request a refund:
- Go to Fireskyresale.com > Account > Orders
- Select the order number of the product you want to refund.
- Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
- Note: If you do not see the ellipsis icon, it means the 7-day period has passed.
- Click the link to Request a refund. A Refund Request Form displays.
- Select a refund reason from the drop-down menu and add details about your reason for the refund request.
- Select Request Refund.
An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.